Our Guarantee

Gateway CCTV provides guarantees on all works

CCTV Service Guarantee

All our CCTV installations include a 12-months maintenance agreement and 36-months Equipment Guarantee provided the yearly maintenance has been upheld with us for year two (2) and three (3).  We will repair or replace any recorder and camera should they go faulty within the first 3 years of installation (Terms & Conditions apply).

12-months maintenance agreement covers:

  • All supplied equipment
  • Software / firmware updates
  • Remote support
  • One free 2-hour local site visit per year
  • Six monthly maintenance check including cleaning of system
  • Includes labor for system faults between 8am- 5pm Monday to Friday excluding public holidays
  • Does not include additional new equipment installations or camera location changes
  • Does not include broadband upgrades i.e. VDSL to fiber configurations

Alarm Service Guarantee:

All our Alarm installations include a 12-months maintenance agreement and 24-months Equipment Guarantee provided the yearly maintenance has been upheld with us for year two (2) (Terms & Conditions apply).

12-months maintenance agreement covers:

  • All supplied equipment
  • Mobile App annual renewal fee
  • Software / firmware updates
  • Remote support
  • One free 1-hour local site visit per year
  • Six monthly maintenance check
  • Labor for system faults between 8am to 5pm Monday to Friday excluding public holiday
  • Does not include new equipment installs or equipment location changes
  • Does not include broadband upgrades i.e. VDSL to fiber configurations

Cyber Security Guarantee

All our Cyber Security Solutions come with a 12-months or 36-months maintenance agreement as per contracted agreement (Terms & Conditions apply).

12 or 36-months maintenance agreement covers:

  • All supplied equipment
  • Software / firmware updates
  • Remote support
  • One free 1-hour local site visit per year
  • (Remainder level of service is Solution Package dependent)

Gateway CCTV is in partnership with several of the World’s leading manufacturers of Security Surveillance Equipment and Cyber Security Technology Experts. We aim to improve industry standards and consumer confidence by guaranteeing all our services, installations and equipment. We successfully validate our competence and skills by ensuring all our technicians successfully complete Partner Certification Programs and Trainings.

By upholding a technically trained competent Gateway CCTV team, accredited through Partner Certification Programs not only validate our Video and IT Network expertise to our customers, but guarantees we receive priority treatment when dealing with partner technical support teams should situations require. Our clients can rest assured knowing that the very best help is at their disposal should they need it.

Rest assured that when working with Gateway CCTV Ltd you are working with a professional company that is fully committed to conducting business the right way and is insurance backed.

We hold your best interests are at heart. All our staff and technicians go through a process of examination and evaluation involving a background and criminal history record check.

Buckinghamshire

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